Programmed decisions are routine automated responses, while nonprogrammed decisions require conscious thinking. Different structured decision-making processes exist for varying circumstances.
Programmed decisions are routine decisions that do not require all decision model steps to be followed, as they are automated responses to frequently occurring situations. For example, a restaurant enacting a policy in response to customer complaints is a programmed decision.
On the other hand, nonprogrammed decisions are unique and important, requiring conscious thinking, information gathering, and careful consideration of alternatives, such as McDonald's responding to customer health concerns by offering healthier menu alternatives.
Structured decision-making processes include rational, bounded rationality, intuitive, and creative decision-making, each useful depending on the circumstances and the problem at hand.
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