Select the correct answer.

What type of negative business message does this statement convey?

"We noted your comment about your problem with our hairstyling gel. Thanks for bringing it to our attention. Could you please message me your email or phone number?"

A. denying a request
B. explaining a service fault
C. rejecting a claim
D. responding to a social media post
E. apologizing for a mistake

The correct type of negative business message is responding to a social media post by addressing a customer's feedback publicly and requesting further contact details for resolution.

Explanation:

The correct type of negative business message conveyed in the statement is responding to a social media post. This can be inferred as the company acknowledges a customer's feedback publicly and requests further contact details for resolution.

By responding to the customer's comment on social media and asking for personal contact information, the business is engaging in addressing a public concern directly.

Therefore, the message demonstrates a response to a social media post by seeking to resolve a customer's issue in a visible platform.

Learn more about Negative Business Messages here:

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