Based on the scenario, select the most effective and least effective statements.

Scenario: The queue you are working on has been quieter than normal today. It is half an hour before the end of your shift and there are currently no more tickets in the queue.

Select the most effective response:

A. Ask your Team Leader if you can finish your shift early.
B. Use the final 30 minutes of your shift to check for any important updates.
C. Use the time to catch up and talk with your colleagues.
D. Remain at your desk in case any more tickets come in.

Select the least effective response:

A. Ask your Team Leader if you can finish your shift early.
B. Use the final 30 minutes of your shift to check for any important updates.
C. Use the time to catch up and talk with your colleagues.
D. Remain at your desk in case any more tickets come in.

The most effective response would be to use the final 30 minutes of your shift to check for any important updates, as this demonstrates responsibility and proactivity. This shows a commitment to utilizing work time efficiently and staying productive.

The least effective response would be to ask your Team Leader if you can finish your shift early without a valid reason or urgent requirement, as leaving before shift end can be perceived as lacking dedication and professionalism.

Completing assigned tasks within the specified time, such as checking for updates, is essential for demonstrating commitment and supporting company goals.

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