Reframing and effective communication are critical in conflict management, along with the exploration stage to understand perspectives and the STLC model steps for resolution.
Reframing: The act of reframing or rephrasing communications is crucial in conflict management. It involves translating negative statements into neutral ones that focus on the actual issue. This process helps in resolving conflicts effectively by changing the message delivery and focusing on underlying interests.
Exploration Stage in Conflict: In this stage, exchanging information is crucial to gain a panoramic view of the conflict. It involves sharing perspectives, listening to others, and understanding how they perceive the conflict. This stage helps in clarifying the situation, ending the conflict, or moving towards negotiation if needed.
STLC Model: The STLC model consists of different steps such as listening and communication which are essential in conflict resolution. Effective listening skills, reframing communications, and assertive yet respectful communication play vital roles in navigating and resolving conflicts.
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