Final answer:
Conflict resolution involves staying calm, controlling emotions, and respectful listening to effectively resolve conflicts.
Explanation:
Key Points in Conflict Resolution:
- Stay Calm: By managing stress and staying calm, you can interpret communication accurately.
- Control Emotions: Communicate needs without threatening others by controlling emotions.
- Listen and Respect: Pay attention to feelings, be aware of differences, and avoid disrespect.
Conflict Resolution Strategies:
- Choose words carefully
- Be calm and listen
- Avoid blaming, focus on problem-solving
In conflict management, understanding styles, effective communication, and negotiation skills are crucial for successful resolution.
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