Which of the following is NOT a recommended step to include in your dealership process? Select the best answer.

A. Always confirm the driver's floor mat is a genuine Toyota/Scion floor mat designed specifically for the model year in which it is installed.

B. Document, on the RO, the condition of the driver's floor mat during inspection and the action that was taken.

C. Clearly explain to the customer that the driver's floor mat will be inspected during any service visit and potential corrective action may be taken.

D. Ask the customer to remove any non-genuine Toyota/Scion mats and replace them with the correct mat and retainers.

Question

06-08-2024
Business

Answered

Which of the following is NOT a recommended step to include in your dealership process? Select the best answer.

A. Always confirm the driver's floor mat is a genuine Toyota/Scion floor mat designed specifically for the model year in which it is installed.

B. Document, on the RO, the condition of the driver's floor mat during inspection and the action that was taken.

C. Clearly explain to the customer that the driver's floor mat will be inspected during any service visit and potential corrective action may be taken.

D. Ask the customer to remove any non-genuine Toyota/Scion mats and replace them with the correct mat and retainers.

Answer :

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Final answer:

The incorrect step is confirming the driver's mat; documentation and replacement are important steps in the dealership process.

Explanation:

Document, on the RO, the condition of the driver's floor mat during inspection and the action that was taken.

Ask the customer to remove any non-genuine Toyota/Scion mats and replace with the correct mat and retainers.

The key step NOT recommended is Always confirm the driver's floor mat is a genuine Toyota/Scion Floor mat designed specifically for the model year in which it is installed.

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