Which of the following is NOT a recommended step to include in your dealership process? Select the best answer.

A. Always confirm the driver's floor mat is a genuine Toyota/Scion floor mat designed specifically for the model year in which it is installed.

B. Document, on the RO, the condition of the driver's floor mat during inspection and the action that was taken.

C. Clearly explain to the customer that the driver's floor mat will be inspected during any service visit and potential corrective action may be taken.

D. Ask the customer to remove any non-genuine Toyota/Scion mats and replace them with the correct mat and retainers.