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PART II: ANSWER ALL THE QUESTIONS LISTED BELOW.

1. What is the difference between a feature and a benefit?
2. Write a basic customer routine question.
3. How do you meet and match a product with a customer's need?
4. How do you communicate product safety requirements to customers?

PART III: FILL IN THE BLANK SPACE

1. An expert who has in-depth knowledge about a specific product or product category.
2. A product or service can improve or add value to a customer's life.
3. An attribute or functionality of a product or service.
4. The influential factors that trigger a customer to buy your product or service.



Answer :

GinnyAnswer

Final answer:

Explains the distinction between features and benefits in customer relations and the significance of communicating product value effectively.


Explanation:

Understanding the Difference Between Features and Benefits in Customer Relations

  1. Feature: A feature refers to a distinctive attribute or functionality of a product, such as its size, color, or material.
  2. Benefit: A benefit is the positive outcome or value that a customer gains from a product's features, like convenience, cost savings, or improved efficiency.

In customer interactions, it's crucial to highlight how product features translate into specific benefits for the customer to effectively meet their needs and communicate the product's value.

SEO Keywords:

  • Features vs. Benefits
  • Customer Relations
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  • Learn more about Customer Relations here:
  • https://brainly.com/question/38771205

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