Answer: "We were addressing a customer's issue."
Explanation: Certainly! Here's a breakdown of the refined sentence:
"We were addressing":
"We" is the subject, indicating the group or individuals involved.
"were addressing" is the past continuous tense of the verb "address," suggesting that the action of dealing with the issue was ongoing in the past.
"a customer's issue":
"a customer’s" indicates possession, showing that the issue belongs to or is related to a customer.
"issue" refers to the problem or concern that needs to be resolved.
So, the sentence “We were addressing a customer’s issue” communicates that the group was actively working on solving a problem that a customer had. It is both grammatically correct and clearly states the ongoing nature of the action in the past.