Answered

How can you model STAR customer service to your employees? (Select all that apply)

A. Make sure your employees open another register when 3 or more customers are in line.
B. Offer customers baskets or carts.
C. Stay in the office and analyze Business Center reports like the Checkout Experience Report.
D. Greet customers at the door.



Answer :

GinnyAnswer

Final answer:

To model STAR customer service like Nordstrom, emphasize one rule: 'Use good judgment in all situations,' ensure prompt service by opening registers, offer convenience with baskets or carts, and greet customers warmly.


Explanation:

Modeling Nordstrom's STAR customer service involves empowering employees with one rule: 'Use good judgment in all situations.' This simple guideline allows employees to make decisions that prioritize excellent customer service.

  1. Make sure your employees open another register when 3 or more customers are in line: This action aligns with providing efficient service and minimizing customer wait times.
  2. Offer customers baskets or carts: By anticipating and meeting customer needs, employees enhance the shopping experience.
  3. Greet customers at the door: This gesture sets a positive tone and shows customers that their presence is valued.

Learn more about Customer service and employee empowerment here:

https://brainly.com/question/14582348


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