Which of the following sectors can a contact center agent be included in?

A. Computer Servicing System (CSS)
B. Computer Programming
C. Telecommunication
D. Visual Arts



Answer :

Final answer:

A contact center agent would be included in the Telecommunication sector, handling customer inquiries and issues over various communication channels.


Explanation:

Telecommunication is the sector where a contact center agent would be included. They handle customer inquiries and issues over the phone, email, or chat. Examples of contact centers include customer service hotlines and technical support.

In the given options, out of A) Computer Servicing System (CSS), B) Computer Programming, C) Telecommunication, and D) Visual Arts, the correct sector for a contact center agent is C) Telecommunication as they are primarily involved in communication services.

Contact center agents play a crucial role in providing assistance to customers and ensuring smooth communication between the company and its clients.


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