In a business setting, handling a customer's request to cancel a non-refundable subscription due to a family emergency requires empathy, transparency, and a professional approach.
Best Response: Sympathize with their situation and reiterate that the subscription cannot be refunded due to the agreement made.
Neutral Response: Tell the customer you will check with your manager to explore options, but maintain transparency that the refund is unlikely.
Worst Response: Clearly state the non-refundable agreement, providing no alternative or empathy for the customer's situation.
https://brainly.com/question/15094286