Answered

A rewards member calls in asking about an advertisement for a product they saw on TV. When you ask them about the product, they tell you they can't remember what it was called.

What do you do?

Select the best and worst response:

A. Find a team member that is more experienced than you and pass the call to them to help the customer.
B. Tell the customer you can't help them with their questions without the name of the product.
C. Ask for a description of the product and search the internet for what they describe.

Best __
Neutral __
Worst __



Answer :

GinnyAnswer

Final answer:

When a rewards member can't remember the product name from a TV ad, the best response is to ask for a description and search online, the neutral response is to seek help from a more experienced team member, and the worst response is to refuse aid without the product name.


Explanation:

Best Response: Ask for a description of the product and search the internet for what they describe.

Neutral Response: Find a team member that is more experienced than you and pass the call to them to help the customer.

Worst Response: Tell the customer you can't help them with their questions without the name of the product.


Learn more about Handling Customer Inquiries here:

https://brainly.com/question/44118142


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