Most customers will not do business with someone a second time if the first encounter goes wrong.

A. True
B. False



Answer :

Final answer:

The majority of customers will not return for a second business interaction if the initial experience is negative.


Explanation:

True. Most customers have high expectations and if their first interaction with a business goes wrong, they are less likely to give it a second chance. This emphasizes the importance of delivering excellent service from the very first encounter to retain customers.


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