3. Which action is MOST helpful when you are dealing with an unsatisfied customer?

A. Make certain they know you have heard their concern.
B. Ask them to speak with someone else.
C. Refuse to take responsibility for the service flaw.
D. Point out any inaccuracies in what they are saying.

When dealing with an unsatisfied customer, the most helpful action is to make sure they know you have heard their concern. This shows empathy and validates their feelings, leading to better communication and potential resolution. Taking accountability and responsibility for the service flaw is essential in building trust and credibility with the customer.

Focus on solving the problem, not blaming the other person. Stay calm, listen actively, and offer solutions rather than excuses. Reflecting back what you heard and asking open-ended questions can demonstrate active listening and a genuine desire to understand and address the issue.

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3. Which action is MOST helpful when you are dealing with an unsatisfied customer?A. Make certain they know you have heard their concern.B. Ask them to speak with someone else.C. Refuse to take responsibility for the service flaw.D. Point out any inaccuracies in what they are saying.

Answer :

Final answer:

Explanation:

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Other Questions

3. Which action is MOST helpful when you are dealing with an unsatisfied customer?

A. Make certain they know you have heard their concern.
B. Ask them to speak with someone else.
C. Refuse to take responsibility for the service flaw.
D. Point out any inaccuracies in what they are saying.