When dealing with an unsatisfied customer, it is crucial to listen actively, take responsibility, and focus on resolving the issue positively.
When dealing with an unsatisfied customer, the most helpful action is to make sure they know you have heard their concern. This shows empathy and validates their feelings, leading to better communication and potential resolution. Taking accountability and responsibility for the service flaw is essential in building trust and credibility with the customer.
Focus on solving the problem, not blaming the other person. Stay calm, listen actively, and offer solutions rather than excuses. Reflecting back what you heard and asking open-ended questions can demonstrate active listening and a genuine desire to understand and address the issue.
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