In such situations, offering an alternative item and providing exceptional customer service are key to satisfying the customer's needs and maintaining their loyalty.
When a store is out of stock or does not carry the exact item a customer is looking for, the best approach for a sales associate is to offer an alternative item that will fulfill the customer's needs. This shows attentiveness and willingness to assist the customer.
It is important to apologize for the inconvenience and reassure the customer of the store's commitment to customer satisfaction. Additionally, offering to personally deliver the item once it is in stock can help retain the customer's loyalty.
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