Answered

Which strategy should be avoided when providing customer service?

A. Quickly or unnecessarily pass off a complainant to a coworker.
B. Give the customer the opportunity to explain the situation.
C. Actively listen to the customer and try to assist with their concern.
D. Talk slowly and calmly in a well-modulated voice.



Answer :

GinnyAnswer

Final answer:

When providing customer service, avoid passing off complainants quickly, give customers the opportunity to explain, actively listen, and speak calmly.


Explanation:

Avoid quickly or unnecessarily passing off a complainant to a coworker. Instead, give the customer the opportunity to explain the situation. Actively listen to the customer and try to assist with their concern. It is important to talk slowly and calmly in a well-modulated voice.


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https://brainly.com/question/36609175


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