Final answer:
Front-line employees in a business are key figures who directly engage with customers.
Explanation:
Front-line employees in any service industry typically refer to staff who directly interact with customers or clients. In the context of a business, these employees could include
sales professionals,
customer service representatives, and
field technicians. These individuals play a vital role in representing the organization and delivering services or products to customers.
Learn more about Front-line employees in a business setting here:
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