Answered

A customer calls and says the cleaner he scheduled has not arrived and is over an hour late. How would you handle this situation?



Answer :

GinnyAnswer

Final answer:

To handle a late cleaner, address the concern promptly, apologize, offer a solution, and improve communication.


Explanation:

When handling a situation where a scheduled cleaner is over an hour late:

  • Immediately address the customer's concern and apologize for the inconvenience.
  • Offer a solution such as rescheduling the cleaning or providing a discount.
  • Ensure better communication and follow-up to prevent similar issues in the future.

Learn more about handling customer service for late appointments here:

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