Answered

Inn Hotel Feedback Form

We at the Inn Hotel care about what you think of the products and services we provide. Please take a few minutes to give us your thoughts. We value your feedback.

Room No.: 1106
Date: 06/11/2015
Name of guest: R. Turner

Ratings:
- Front office staff:
- Excellent
- Good
- Fair
- Poor
- Restaurant (meals):
- Excellent
- Good
- Fair
- Poor
- Housekeeping:
- Excellent
- Good
- Fair
- Poor
- Cleanliness of the room:
- Excellent
- Good
- Fair
- Poor
- Overall hotel rating:
- Excellent
- Good
- Fair
- Poor

Guest comments:
"I think the hotel gives its staff a license to steal from unsuspecting guests. The hotel staff had no intention of looking for the missing items from my room. The staff was not interested in my loss."

It appears that Mr. Turner did not have a pleasant stay at the Inn Hotel. Recommend TWO strategies the management of the hotel can implement to address these issues.



Answer :

GinnyAnswer

Final answer:

To address guest dissatisfaction, the hotel management can implement employee training and a feedback system.


Explanation:

Two strategies the management of the hotel can implement to address the issue of staff negligence and guest dissatisfaction are:

  1. Employee Training: Provide intensive training programs to staff focusing on customer service, honesty, and integrity.
  2. Implementing a Feedback System: Establish a formal process for guests to provide feedback, and ensure that all complaints are thoroughly investigated and resolved promptly.

Learn more about Hotel Management Strategies here:

https://brainly.com/question/34879710


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