Answer :
Final answer:
Tips for enhancing telephone skills, handling Q&A sessions, using storytelling, and incorporating handouts in business presentations.
Explanation:
Telephone Skills Improvement:
1. Active Listening: Listen attentively to callers to understand their needs. 2. Positive Tone: Use a friendly and professional tone. 3. Clear Communication: Speak clearly and concisely.
Handling Q&A Sessions:
1. Stay Calm: Maintain composure. 2. Acknowledge: Respect the questioner. 3. Prepare: Anticipate challenging questions and prepare responses.
Storytelling in Presentations:
1. Engage Emotions: Use stories to connect emotionally. 2. Structure: Begin with a hook, include conflict, and end with resolution. 3. Relevance: Ensure stories are relevant to the message.
Handouts and Supplementary Materials:
1. Reinforcement: Support main points with visuals. 2. Clarity: Provide additional information. 3. Design: Create visually appealing handouts.
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