6. What techniques can you use to improve your telephone skills and project a positive image in business communications?

7. How can you effectively handle Q&A sessions during your presentation, particularly when addressing challenging questions or feedback from your audience?

8. How can storytelling enhance your business presentation, and what best practices should you follow to make your message more engaging and memorable?

9. What role do handouts and supplementary materials play in a business presentation, and how can you design and use them to support and reinforce your main message?

1. Active Listening: Listen attentively to callers to understand their needs. 2. Positive Tone: Use a friendly and professional tone. 3. Clear Communication: Speak clearly and concisely.

Handling Q&A Sessions:

1. Stay Calm: Maintain composure. 2. Acknowledge: Respect the questioner. 3. Prepare: Anticipate challenging questions and prepare responses.

Storytelling in Presentations:

1. Engage Emotions: Use stories to connect emotionally. 2. Structure: Begin with a hook, include conflict, and end with resolution. 3. Relevance: Ensure stories are relevant to the message.

Handouts and Supplementary Materials:

1. Reinforcement: Support main points with visuals. 2. Clarity: Provide additional information. 3. Design: Create visually appealing handouts.

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