At ABC Corp., the HR department is conducting a training program on effective communication skills. They emphasize the importance of incongruent body language and its impact on communication.

Which of the following is the most common negative impact of incongruent body language during a business meeting?

A. Increased credibility of the speaker
B. Improved listener trust in the speaker
C. Decreased confidence in the speaker's message
D. Improved listener engagement and understanding of the speaker's message

In a business setting, incongruent body language can lead to decreased confidence in the speaker's message, highlighting the importance of aligning verbal and nonverbal cues for effective communication.

Explanation:

Decreased confidence in the speaker's message is the most common negative impact of incongruent body language during a business meeting. When a speaker's verbal and nonverbal cues do not align, it can create confusion and lead to doubts about the authenticity and sincerity of the message being delivered.

Research indicates that nonverbal cues, such as facial expressions, body stance, and tone of voice, play a significant role in communication, with 55% of in-person communication being based on body language. It is crucial for effective communication that a speaker's body language aligns with their spoken words to convey credibility and trustworthiness.

Consistency between verbal and nonverbal communication signals is essential to convey a message effectively, as any inconsistency can lead to a breakdown in understanding and trust between the speaker and the audience.

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